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Providing Quality IP Service
For many years, Top Team has provided IP services to its clients with one basic mantle in mind, 'Quality'. The firm accomplishes this through its leadership & management, personale, and investments.

Leadership & Management
Lead by Mr. Henry C.W. Hong, and together with its Managing Executive Committee, a high standard of quality control has been set up at the firm, to ensure that positive client and foreign associate law firm relationships are fostered and continually re-solidified. Throughout the process for each IP service matter entrusted to the firm, a series of quality control check points are set up, when moving from one process stage to another. These series of quality control check points allow the firm to consistently maintain its high standard of IP services.

Personale
Recruitment, training, support and retention are key facets of the firm's personale policy. Many of the firm's professionals come to the firm with outstanding academic and professional accomplishments. Tech specialist recruitment is based on word-of-mouth, and many have heard of the firm's innovative employee retention model. New professionals are provided training and support, and presented a clear path for their careers. The firm is proud of its high percentage of professionals staying and growing with the firm, and is proud of it's challenging but cohesive and fair work environment. Quality IP services start with personale, and the firm is willing to invest and train in its professionals to provide the high quality of IP services expected of their clients.

Investments
A high standard for client services and protection of client assets are priorities for the firm. Over 20% of the firm's administrative specialists received their education from foreign countries and 70% of the firm's tech specialists have advanced degrees from well-known universities in Taiwan and other countries. Many of the firm's professionals communicate in multiple languages, allowing the firm to excel in its cross-border IP services.

The firm has already invested hundreds of thousands of US dollars in its front and back office management software and hardware systems, with its most recent, USD 100,000 upgrade coming online in 2012.

In addition to moving toward a paperless system, the firm is proud of its USD 75,000 investment in its waterless fire suppression system, set up to ensure the safety of over 30,000 client files.

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